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FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
Our products are custom scented, allowing customers to choose a scent that matches their preference. Moreover, we offer five different variations tailored to specific hair needs, ensuring there’s a product for everyone.
We offer five variations:
Daily Use: For everyday cleansing without stripping natural oils.
Repair: Designed to repair damaged hair and strengthen it from roots to tips.
Deep Cleanse: Helps remove deep-seated dirt, excess oil, and product build-up.
Volumizing: Adds body and volume to limp and flat hair.
Purple: Neutralizes brassy yellow tones in blonde or silver hair.
If you’re unsure about the right variation for your hair, please refer to the product descriptions on our site. They provide in-depth details about the benefits of each variation. If you're still uncertain, feel free to contact our customer support for personalized advice.
No, we are committed to ensuring our products are free from sulfates, parabens, and phthalates. We prioritize the health of your hair and scalp
Our scents are derived from high-quality, ethically sourced ingredients. While most are natural, we do use some synthetic fragrances to achieve specific scent profiles. All fragrances are skin-friendly and tested for safety.
Yes, our formulas are gentle and suitable for all hair types, including chemically treated hair.
Yes, our shampoos and conditioners are both vegan and gluten-free. We're committed to providing products that cater to various lifestyle and health needs.
Yes, our products are designed to be stored in the bathroom. However, we recommend closing the lids tightly and keeping them away from direct sunlight.
Sustainability is important to us. Our products are biodegradable, and we're continuously working on making our packaging more eco-friendly. We encourage customers to recycle the containers after use
USAGE & SAFETY
We recommend using it once a week or whenever you feel there's a lot of product build-up.
Use it once or twice a week to maintain a cool blonde or silver tone. Adjust the frequency based on your desired result.
No, we currently do not offer unscented versions of our shampoos and conditioners. All our products come with our custom fragrances.
If you experience any irritation or allergic reaction, stop using the product immediately. Consult a dermatologist or medical professional if necessary. We also encourage you to reach out to our customer service so we can assist further.
Yes, our formulas are gentle and suitable for all hair types, including chemically treated hair
ORDER & SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you're not satisfied with your purchase, you can return the unopened product within 30 days of receipt. Please check our detailed return policy on our website.
Yes, we do offer international shipping. Rates and delivery times vary based on location.
We accept [Visa, MasterCard, PayPal, etc.]. Please refer to our payment information page for a comprehensive list.
Orders are typically processed within 1-3 business days. Custom scent orders may take an additional 1-2 days for processing.
Once your order has been shipped, you will receive a tracking number via email. Simply click on the link or enter the tracking number on [the respective courier's website] to track your shipment.
PROMOTIONS & COLLABORATIONS
We stand behind the quality of our products. If you're not satisfied, please contact our customer service, and we'll find a solution to ensure your satisfaction.
Yes, we occasionally have bundle promotions. We're also excited about our upcoming subscription service where you can get your favorite products delivered at regular intervals. Stay tuned for more details!
We're always open to collaborations. Interested parties can reach out to our marketing department at marketing@scenthaircare.com
CUSTOMER SERVICE
Yes, you have the flexibility to pair any scented shampoo with a different scented conditioner. However, for a harmonious fragrance experience during your shower routine, we suggest using matching scents for both products
Yes, all our shampoo and conditioner variations are safe for color-treated hair. Especially our Purple variation, which is specifically formulated for blonde and silver hair to combat brassiness.
No, we are committed to being cruelty-free. None of our products are tested on animals.
Our products have a shelf life of 24 months unopened. Once opened, we recommend using them within 12 months for best results.
You can reach our customer service team via customerservice@scenthaircare.com